This web site will soon be a full eCommerce site where you can order and pay for your items over the web.

While we are developing that element of the site, you may order goods by either using our Printable Order Form or emailing us with your order and we will then contact you for your payment details.

Printable Order Form
When you have finished adding to your Basket, click on 'Printable Order Form'. Please sign and post your order - with payment by cheque payable to 'The Hot Spot' - and, once received, we will contact you to acknowledge your Order, confirm delivery our schedule and progress the Order as soon as possible.

Email Orders
If you wish, on completion of your Order, send it in to us at The Hot Spot by Email. Once we receive your Order we will contact you to take your credit card details.

We accept the following credit and debit cards: -

Delivery
We arrange delivery as soon as your order and payment (by cheque or credit card) have been processed. For items in stock, we aim to deliver within 5 working days. For items we need to order from the manufacturers or have delivered to our customer via the manufacturers, delivery is normally within 30 days.

Carriage
Your items will be shipped in the most appropriate manner relative to the goods. Larger items may be shipped on a pallet and please base in mind that some items will be heavy. Carriage charges are clearly shown before you print or email your Order Form.

If you are unable to find the items you need, or if you have any queries whatsoever, please do not hesitate to contact us.

Returns
If goods are faulty or damaged upon delivery, please telephone us within 2 days. Do NOT sign for goods that are damaged without first making it clear on the delivery form.

We will replace, repair or make a full refund upon inspection of the goods. The goods must be returned within 7 days through a traceable source, as The Hot Spot cannot be held responsible for goods lost in transit. If you wish to return goods for any other reason, you must notify us in writing within 5 days of receiving the goods. The goods must be returned in the original packaging, unused and undamaged.

The goods must be returned by post within 10 days using a traceable source as The Hot Spot cannot be held responsible for goods lost in transit. Upon receipt of the goods (being in a resalable condition) we will arrange for a refund to be made, excluding postage.

Some larger items also carry a manufacturer’s warranty.

Re-Stocking Charges
Whereas we will not normally levy a re-stocking charge, this will be necessary where we have had to order in a special item for you. The charge will need to reflect the costs imposed on us.

Privacy Policy
The Hot Spot need to collect information to process and complete your order. Any information collected by us will not be disclosed to third parties, except for delivery purposes.

This does not affect your statutory rights as a consumer.